Patient Safety, Quality and Experience

St. Mary’s Health Care System is committed to providing the highest quality and safest care for each patient. It is our privilege to serve you. If you have a patient, quality, or experience concern, please contact the department director of the area, who will work with you to resolve your concern. You also are welcome to contact us through our:

Patient Experience Line

Call us at (706) 389-3886 and leave a voicemail and our staff person will contact you as soon as possible during regular business hours.

You could also complete a form through our Contact Us feature of this website and we can reach back out to you.

If your concerns cannot be addressed at the local level, you may contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). JCAHO does not address individual billing issues, payment disputes, labor relations or individual clinical management of patients.

Visit the JCAHO website for resources and specifics for filing a concern or complaint directly to them.